Rich Cart Supply maintains internal policies and procedures designed to protect customers, consignors, merchandise, and the integrity of our business.

1. AUTHENTICATION PROCEDURE
Every item accepted for sale is subject to an authentication process.
Our process may include:

1. Receiving the merchandise.

2. Recording product information.

3. Inspecting the item.

4. Reviewing identifying characteristics.

5. Comparing relevant details against known product specifications and reference information.

6. Reviewing supporting documentation when available.

7. Determining whether the item meets Rich Cart's authenticity standards.

8. Rejecting or holding items that require additional review.

An item will not be knowingly offered for sale if it fails our authentication standards.

2. QUALITY-CONTROL PROCEDURE
Before an item is shipped, Rich Cart may conduct a final quality-control inspection.
The inspection may verify:

• Correct product

• Correct size

• Correct colorway

• Condition

• Packaging

• Accessories

• Product tags

• Visible defects

• Shipping presentation

3. INVENTORY PROCEDURE
Products may be assigned internal inventory information including:

• Brand

• Product name

• SKU

• Size

• Condition

• Purchase/consignment status

• Cost or agreed consignment terms

• Listing price

• Date received

• Sale information

4. CONSIGNMENT PROCEDURE
Consigned merchandise is recorded before being listed.
Rich Cart may maintain records regarding:

• Consignor identity

• Item information

• Condition

• Listing price

• Consignment terms

• Sale date

• Sale price

• Consignor payout

5. ORDER PROCEDURE
Orders are monitored through the ecommerce system.
Rich Cart will review orders for:

• Successful payment

• Inventory availability

• Product accuracy

• Potential fraud indicators

• Shipping information

6. PRE-SHIPMENT PROCEDURE
Before an order leaves Rich Cart:

• The product is located and verified.

• The product is inspected.

• The order information is checked.

• Packaging is prepared.

• Shipping information is confirmed.

• Tracking information is generated when applicable.

7. CUSTOMER COMMUNICATION
Rich Cart aims to respond to customer inquiries in a timely and professional manner.
Customers may contact Rich Cart regarding:

• Orders

• Shipping

• Product information

• Consignment

• Buying

• Authentication

• General questions

8. FRAUD / SUSPICIOUS ACTIVITY
Rich Cart may investigate transactions that appear unusual or fraudulent.
We may request additional information or cancel transactions where appropriate.

9. COUNTERFEIT MERCHANDISE
Counterfeit merchandise will not knowingly be sold through Rich Cart.
If merchandise submitted through consignment or direct buying is determined to be counterfeit, Rich Cart may reject the item and take appropriate action consistent with applicable law and our agreements.


Rich Cart may maintain records relating to:

• Purchases

• Consignments

• Orders

• Payments

• Shipping

• Product sourcing

• Authentication

• Customer communications

• Returns or disputes

• Other business transactions

11. POLICY ENFORCEMENT
Rich Cart reserves the right to suspend or terminate relationships with customers, sellers, consignors, or other parties who engage in fraud, abuse, repeated policy violations, counterfeit activity, or other conduct that threatens the business or its customers.